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The Rev. William Morris

"I have also canceled my American Express cards. She (the customer service rep) did her best to try to retain my account. I had to explain that it had nothing to do with interest rates or credit limits.
" 'This is not about money. It's about something more important than money. It's about basketball.'
"She had to explain it to her supervisor before she came back to me and announced that my accounts were closed. Cutting up my cards was one of the most satisfying things I have done since 1992."
The Rev. William Morris, Richmond, Virginia, and (obviously) a Kentucky fan